We are sorry to hear of the challenge you are experiencing with the product. You might try this troubleshooting tip from our Product Development Team:
As this product is a liquid spray, the product may build up within the pump delivery, causing a clog. Try soaking the nozzle and straw in hot water for 5 minutes. After soaking, pump hot water through the nozzle until the clog clears. Additionally, we find that shaking the product before each use helps to eliminate continual issues with clogging. We find that these solutions will most often remedy the issue.
We ask that you try these troubleshooting tips first, as most often they will remedy the issue.
If these solutions do not work, we ask that you return the product to the place of purchase for a refund or exchange.
Please let us know if you have any additional questions or how we may further support you.