We are very sorry to hear of the challenges you are experiencing with your product. Below are some solutions that our Brand Development team has found helpful.
For best results, our mousse canisters are designed to dispense product while in an upright position. Dispensing the product upside down or at a 90-degree position may lead to issues with product consistency or clogging. Additionally, all mousse canisters must also be shaken thoroughly before each use to ensure an even product mixture. We recommend shaking the product for 30 seconds or more before dispensing the product.
We ask that you try these troubleshooting tips first, as most often they will remedy the issue.
If these solutions do not work, we ask that you return the product to the place of purchase for a refund or exchange.
Please let us know if you need any further assistance.